Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
Anyone who’s ever been in a similar situation—and that’s all of us—can empathize. Even with tasks we've done a million times—like speaking a second language, walking up stairs, or navigating the grocery store—under pressure or observation, we get psyched out. We lose the most basic skills. Lorem ipsum dolor sit…
